Refund policy

Returns, Refunds & Cancellation Policy

At Cakeday Bakehouse, every order is baked fresh for you. Our products are perishable, so we can't accept returns. But if something isn't right, we'll make it right. This policy explains how.

1. Returns

Our cakes, desserts and baked goods are perishable food. For hygiene and food safety reasons, we cannot accept returns once an order has been delivered or picked up. If there's a problem with your order, please see Section 3 below.

2. Order Cancellations

When you cancel Standard products Theme / customised cakes
24+ hours before the delivery/pickup slot 100% refund 48+ hours before: 100% refund
12–24 hours before the slot 50% refund 24–48 hours before: 50% refund
Less than 12 hours before the slot, or after baking has started No refund Less than 24 hours before: no refund
  • Express / same-day orders (placed less than 6 hours before delivery) can't be cancelled once confirmed, because we start preparing them right away.
  • To cancel, contact us through any support channel listed below and share your order number.
  • Rescheduling: you can move your delivery date once for free if you ask at least 24 hours before your slot, subject to availability.

3. When You're Eligible for a Refund or Replacement

We'll offer a replacement, a full or partial refund, or store credit in these cases:

  • Wrong product delivered: a different flavour, size or design from what you ordered (replacement, a full or partial refund, or store credit)
  • Damaged in transit: the cake reaches you visibly damaged, collapsed or crushed  (Replacement or store credit)
  • Quality issue: the product is spoiled, stale or not fit to eat (Only store credit)
  • Missing items: part of your order didn't arrive (Refund)

How to report an issue

  1. Contact us within 2 hours of delivery or immediately on pickup.
  2. Share your order number and clear photos or a video of the product, with the packaging if you still have it.
  3. Please keep the product until we've looked at your complaint.

Once we've confirmed the issue, we'll offer you a replacement (where we can deliver in time), a refund, or store credit based on Cakeday policy. 

4. When Refunds Don't Apply

  • Differences in taste or texture that are a matter of personal preference
  • Small variations in colour, decoration or design from the reference image. Every cake is handcrafted and uses real fruits, so it may differ slightly from the photo.
  • Damage after delivery, caused by improper storage, handling or transport by you or the recipient
  • A failed delivery because the address was wrong or incomplete, or the recipient couldn't be reached at the delivery slot or over call. We'll try to contact the recipient for 15 minutes, after which the order is treated as delivered.
  • Issues reported more than 2 hours after delivery, or reported without photos or video
  • Allergic reactions to ingredients that are listed on the product page. Please check ingredient and allergen details before you order.
  • Orders using discounts or promo codes are refunded based on the amount you actually paid.

5. Refund Timelines

  • Approved refunds go back to your original payment method within 15 business days. How quickly the money appears depends on your bank or payment provider.
  • Store credit is added to your Cakeday account within 24 hours and is valid for 6 months.
  • Delivery charges are non-refundable.

6. In-Store Purchases (Sarjapur Road)

Please check your order at the counter before you leave. Once you've accepted it at pickup, any issues follow Section 3.

7. Contact Us

To cancel, report a problem or ask about a refund:

We acknowledge complaints within 72 hours and aim to resolve them within 15 days.